Terms And Conditions

Welcome to truckclinic.com (the “Site”), operated by Truck Clinic (“we,” “us,” or “our”). These Terms & Conditions (“Terms”) govern your use of the Site and any information, tools, products, or services offered through it.

By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

These Terms govern use of the website and online store. The actual performance of repair services may also be subject to separate agreements, work orders, or invoices between you and Truck Clinic.

1. Who We Are

Truck Clinic is a truck repair shop located at:

Truck Clinic
565 Anderson Dr Unit B
Romeoville, IL 60446
USA

We primarily serve customers in the Chicago, Illinois area.

If you have questions about these Terms, you can contact us through the contact form available on the Site.

2. Use of the Site

2.1. Eligibility
The Site is intended for individuals who are at least 13 years of age. By using the Site, you represent that:

You are at least 13 years old, and
If you are under 18, you are using the Site under the supervision of a parent or legal guardian.

Our services are not directed to children under 13.

2.2. Lawful Use
You agree to use the Site only for lawful purposes and in accordance with these Terms. You agree not to:

Violate any applicable law or regulation
Attempt to gain unauthorized access to any part of the Site or related systems
Interfere with or disrupt the operation or security of the Site
Use the Site to transmit any viruses, malware, or other harmful code
Use the Site for any fraudulent or misleading purpose

2.3. No User Accounts
We do not currently require or provide user accounts or logins for the Site. You may browse, request quotes, book appointments, and place orders without creating an account.

3. Services and Requests

3.1. Nature of Services
Truck Clinic provides truck repair and related services. Through the Site, you may:

Submit contact inquiries
Request quotes/estimates
Submit booking/appointment requests
Purchase certain services or related products via our online checkout

3.2. Quotes & Estimates
Any quotes or estimates provided through the Site (or via phone, email, or in person):

Are based on the information you provide; and
May be subject to adjustment after inspection or more detailed assessment of your vehicle, condition, or service needs.

We reserve the right to modify pricing if the scope, condition, or requirements differ from what was initially described.

3.3. Appointment Requests
Submitting an appointment or service request on the Site does not guarantee a confirmed booking. Your appointment is confirmed only when we respond and explicitly confirm the date, time, location, and scope of work with you (for example, via phone, email, text, or other communication).

3.4. Access to Vehicle and Property
You agree to provide safe and reasonable access to your vehicle and any property needed to perform the services. We may decline or stop work if conditions are unsafe or do not permit proper completion of the job.

4. Online Orders, Pricing & Payment

4.1. Online Store & Shopify
Our Site may provide an online checkout for certain services or products. The e-commerce portion of the Site is powered by Shopify and its integrated payment providers.

4.2. Accepted Payment Methods
Through the Site we may accept, among other methods:

Credit and debit cards
PayPal
Shop Pay

Additional methods may be added or removed at our discretion.

4.3. Payment Processing
Online payments are processed by Shopify and integrated third-party payment processors. We do not store or handle your full payment card details on our own servers. The processing of payments is subject to the terms, conditions, and privacy policies of Shopify and the relevant payment providers.

4.4. Prices and Taxes
All prices displayed on the Site are subject to change at any time without notice. Prices may or may not include applicable taxes, fees, or additional charges, which may be added at checkout or on the final invoice as required by law.

4.5. Order Acceptance
Your placement of an order or booking through the Site is an offer to purchase services/products. We reserve the right to refuse or cancel any order for reasons including:

Errors in pricing or service descriptions
Inability to verify payment or billing information
Suspected fraud or unauthorized activity
Unavailability of staff, parts, or scheduling

If we cancel an order after payment has been processed, we will issue a refund for amounts paid for the canceled portion.

5. Cancellations, Rescheduling & No-Shows

5.1. Customer Cancellations
If you need to cancel or reschedule an appointment or order, we ask that you notify us as early as possible. Specific cancellation or rescheduling rules (including any applicable fees or deadlines) may be communicated to you during booking or in your confirmation.

5.2. Our Right to Cancel or Reschedule
We may cancel or reschedule appointments or orders due to, for example:

Safety concerns or hazardous conditions
Staff availability or emergencies
Issues with parts or equipment
Circumstances beyond our reasonable control (weather, accidents, etc.)

We will make reasonable efforts to notify you and reschedule if a change is needed.

6. Condition of Vehicles & Limitations

6.1. Pre-Existing Conditions
We are not responsible for:

Pre-existing damage, wear, or defects in vehicles or parts
Damage arising from defective, improperly installed, excessively worn, or non-standard components
Any issues not reasonably discoverable at the time of service

We may document existing damage or issues and, if necessary, decline certain work.

6.2. Special Equipment or Modifications
If your vehicle has modifications or non-standard equipment, you are responsible for informing us before we begin work. We may adapt our procedures or decline work to avoid damage or safety risks.

6.3. Safety
We reserve the right to refuse or discontinue service if, in our judgment, conditions are unsafe for our personnel or your vehicle.

7. Intellectual Property

7.1. Site Content
All content on the Site, including text, graphics, logos, images, icons, design, and layout (collectively, “Content”), is owned by or licensed to Truck Clinic and is protected by copyright, trademark, and other laws.

7.2. Limited License
We grant you a limited, non-exclusive, non-transferable license to access and use the Site for your personal, non-commercial use, such as learning about our services, submitting inquiries, and placing orders.

You agree not to:

Copy, reproduce, modify, distribute, or create derivative works from the Content without our prior written permission
Use our trademarks, trade dress, or logos without our prior written consent
Use any automated means (such as bots or scrapers) to access the Site except as authorized by us

8. Privacy

Your use of the Site is also governed by our Privacy Policy, which explains how we collect, use, and protect personal information.

You can view the Privacy Policy at:
[Insert link to your truckclinic.com Privacy Policy page]

By using the Site, you acknowledge that you have read and understand our Privacy Policy.

9. Third-Party Services & Links

9.1. Third-Party Tools
Our Site uses and integrates with various third-party services, including but not limited to:

Shopify (store and checkout)
Payment processors (e.g., Shopify Payments, PayPal, Shop Pay)
Google Analytics / GA4
Meta (Facebook) Pixel
Mailchimp (for email marketing where you have opted in)
Google Maps (embedded maps)
YouTube or similar (embedded videos)

These third parties may collect or process data according to their own terms and privacy policies, which we do not control.

9.2. External Links
The Site may contain links to third-party websites that are not operated by Truck Clinic. We are not responsible for the content or privacy practices of third-party sites, and your use of those sites is at your own risk. We encourage you to review their terms and policies.

10. Disclaimers

10.1. Site “As Is”
The Site and its Content are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including but not limited to:

Warranties of merchantability
Fitness for a particular purpose
Non-infringement
Accuracy or completeness of information

We do not warrant that:

The Site will be uninterrupted, secure, or error-free
Any defects will be corrected
The Site or the servers that make it available are free of viruses or other harmful components

10.2. No Professional Advice
Information on the Site (including articles, tips, or descriptions) is provided for general informational purposes only and does not constitute professional or technical advice specific to your vehicle. You should consult with qualified technicians or professionals for advice tailored to your situation.

11. Limitation of Liability

To the fullest extent permitted by law, Truck Clinic, its owners, employees, and agents shall not be liable for any:

Indirect, incidental, special, consequential, or punitive damages
Loss of profits, revenue, data, or business opportunities

arising out of or in connection with:

Your use or inability to use the Site
Any content, information, products, or services obtained through the Site
Any unauthorized access to or alteration of your transmissions or data

Our total aggregate liability for any claim related to your use of the Site shall not exceed the amount you paid to us through the Site for the transaction giving rise to the claim (if any).

Nothing in these Terms is intended to exclude or limit any liability that cannot be excluded or limited under applicable law.

12. Indemnification

You agree to indemnify, defend, and hold harmless Truck Clinic, its owners, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or in any way related to:

Your use of the Site
Your violation of these Terms
Your violation of any rights of another person or entity

13. Changes to the Site and These Terms

We may, at any time and without prior notice:

Modify, suspend, or discontinue any part of the Site; and/or
Update, modify, or replace these Terms

When we make changes to these Terms, we will update the Effective Date at the top of this page. Your continued use of the Site after such changes are posted constitutes your acceptance of the revised Terms.

14. Governing Law and Jurisdiction

These Terms and your use of the Site are governed by and construed in accordance with the laws of the State of Illinois, USA, without regard to its conflict of law principles.

Any dispute arising out of or relating to these Terms or the Site shall be brought exclusively in the state or federal courts located in or serving Illinois, and you consent to the personal jurisdiction of those courts.

15. Severability

If any provision of these Terms is held to be invalid or unenforceable, that provision will be enforced to the maximum extent permissible, and the remaining provisions will remain in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy and any additional terms or agreements that apply to specific services or transactions, constitute the entire agreement between you and Truck Clinic regarding your use of the Site.

17. Contact Us

If you have any questions about these Terms & Conditions, please contact us through the contact form available on truckclinic.com.