Privacy Policy

Effective Date: November 28, 2025

This Privacy Policy explains how Truck Clinic (“we,” “us,” or “our”) collects, uses, and protects information when you visit truckclinic.com (the “Site”) or contact us about our truck repair services.

By using our Site, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Who We Are

Truck Clinic is a truck repair shop based at:

565 Anderson Dr Unit B, Romeoville, IL 60446, USA

We primarily serve customers in the Chicago, Illinois area.

If you have questions about this Privacy Policy or our data practices, you can contact us through the contact form available on our Site.

2. Information We Collect

We do not require users to create accounts or log in to use our Site.

We collect information directly from you when you:

Fill out our contact form
Submit a quote/estimate request
Use our booking/appointment form or similar service request forms
Make purchases or payments through our online store checkout (handled by Shopify and payment processors)

2.1 Information You Provide

Depending on how you interact with the Site, we may collect:

Name
Email address
Phone number
Any other information you choose to include in message fields (e.g., details about your truck, service needs, preferred dates/times)

2.2 Payment Information

We accept online payments using credit/debit card, PayPal, and Shop Pay via Shopify and its integrated payment processors.

We do not store or directly process your full payment card details on our own servers.
Your payment information is handled by Shopify Payments, PayPal, and/or other integrated payment providers, who process your payments securely on their systems.

These providers may collect information needed to process the payment, such as your card number, billing address, and other verification details. Their use of your data is governed by their own privacy policies.

2.3 Automatically Collected Information

When you visit the Site, we and our service providers may automatically collect certain information about your device and usage, such as:

IP address
Browser type and version
Device type and operating system
Pages you visit, time spent on pages, and referring/exit pages
General location (based on IP address)

This information is generally collected using cookies and similar technologies (see Section 4).

3. How We Use Your Information

We use the information we collect for purposes including:

Responding to your inquiries, questions, and requests
Providing quotes/estimates for truck repair services
Scheduling, managing, and confirming appointments
Processing and fulfilling orders and payments
Sending transactional communications related to your requests or purchases
Operating and improving our Site, services, and customer experience
Conducting basic marketing communications (including through Mailchimp, where you have provided your information)
Protecting the security and integrity of our Site and business
Complying with applicable laws and regulations

We do not sell or rent your personal information.

4. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to improve your experience and help us understand how our Site is used.

4.1 What We Use Cookies For

We may use cookies and similar technologies to:

Remember sessions or basic preferences
Perform analytics to understand how visitors use our Site
Support advertising and retargeting, including on platforms such as Facebook and Instagram

4.2 Analytics and Advertising Tools

We currently use:

Google Analytics / GA4 – to analyze Site traffic and usage patterns.
Meta (Facebook) Pixel – to measure the effectiveness of our advertising and to show relevant ads on Facebook, Instagram, and associated networks.
Other analytics/ad tools may be used from time to time.

These tools may collect information such as:

IP address
Device type and browser
Pages visited and actions taken on the Site
Time spent on the Site
General geographic location

This information is typically collected in aggregated or pseudonymous form and is used for analytics, performance, and marketing.

4.3 Managing Cookies

Most browsers allow you to:

Block cookies
Delete cookies
Receive notifications before cookies are stored

If you disable or reject cookies, parts of our Site may not function properly.

You can also find options to opt out of certain interest-based advertising through industry tools and browser settings.

5. Third-Party Services

We use various third-party services to operate and enhance our Site and services. These third parties may collect or process information as part of providing their services, in accordance with their own privacy policies.

Examples include:

Shopify – for e-commerce hosting, checkout, and payment integrations
Payment processors (such as Shopify Payments, PayPal, and Shop Pay) – for processing payments
Google Analytics / GA4 – for analytics
Meta (Facebook) Pixel – for advertising and retargeting
Mailchimp – for email marketing and communication (if you sign up or provide your email for updates)
Embedded maps (e.g., Google Maps) – to show our location or service areas
Embedded videos (e.g., YouTube) – for informational or promotional content

These service providers are only authorized to use your information as necessary to perform services on our behalf or as required by law.

6. Data Sharing

We may share your personal information with:

Service providers and vendors who assist us (hosting, analytics, payment processing, marketing/email services, etc.)
Professional advisers, such as lawyers or accountants, as needed
Government authorities or law enforcement if required by applicable law, regulation, or legal process

We do not sell your personal information to third parties.

7. Data Retention

We keep personal information for as long as needed to provide our services and to fulfill the purposes described in this Policy, including:

Managing quotes, bookings, and service history
Maintaining business and transaction records for legal, tax, and accounting requirements
Addressing disputes or enforcing our agreements

When personal information is no longer needed, we will delete it or anonymize it where reasonably possible.

8. Data Security

We use reasonable administrative, technical, and physical safeguards to help protect your personal information from unauthorized access, use, or disclosure. These may include:

Use of HTTPS/SSL to encrypt data in transit where applicable
Limiting access to personal information to authorized personnel and service providers
Working with reputable third-party providers (such as Shopify and payment processors) that implement security measures

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

9. Children’s Privacy

Our Site and services are not intended for children under 13 years of age, and we do not knowingly collect personal information from children under 13.

If we learn that we have collected personal information from a child under 13, we will take steps to delete that information as soon as reasonably possible. If you believe a child under 13 has provided us with personal information, please contact us through our contact form.

10. International Users

Our services are primarily intended for users in the United States, particularly the Chicago, Illinois area. We do not specifically target or market to residents of the European Union/European Economic Area or the United Kingdom.

If you access the Site from outside the United States, you do so at your own risk and are responsible for compliance with any local laws.

11. Your Choices and Rights

Depending on your location, local laws may provide you with certain rights regarding your personal information. Regardless of location, you may always:

Request access to the personal information we hold about you
Request correction of any inaccurate or incomplete information
Request deletion of personal information where we no longer have a legitimate business need to keep it
Object to or restrict processing in certain circumstances

To exercise any of these rights or to ask questions about your information, please contact us using the contact form on our Site. We may ask you to verify your identity before responding to certain requests.

Because we do not specifically target EU/UK or California residents, and do not sell personal information, GDPR/CCPA-specific rights notices are not fully detailed here.

12. Third-Party Links

Our Site may contain links to third-party websites (for example, YouTube videos or mapping services). We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the Effective Date at the top of this page. Any changes become effective when the updated Policy is posted on this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we are handling your information.

14. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, or if you wish to make a request regarding your personal information, please contact us using the contact form available on truckclinic.com.

Truck Clinic
565 Anderson Dr Unit B
Romeoville, IL 60446
USA